Arkansas Hospice has been named as a recipient of the Hospice Honors Elite Award given by Deyta, a data-gathering company that partners with thousands of hospice, home health, human services and other healthcare organizations.
The award recognizes hospice agencies that continuously provide the highest level of satisfaction through their care as measured from the caregiver’s point of view. Receiving the honor places Arkansas Hospice in the top two percent of 1,700 hospices across the nation that use Deyta’s services.
Deyta introduced its Hospice Honors Award program last year, with Arkansas Hospice’s Russellville office and inpatient center being among the first programs in the country to receive the honor. Arkansas Hospice Russellville received the Hospice Honors Award again this year.
“We are thrilled to present Hospice Honors for the second year in a row,” Kevin Porter, president and CEO of Deyta, said. “This year there is an additional distinction among recipients. We now have a Hospice Honors Elite recognition. These hospices are the top performing hospices among the Hospice Honors program.”
Serving the state for more than 20 years, Arkansas Hospice is a not-for-profit organization caring for more than 500 seriously ill patients each day in homes, hospitals, nursing homes and assisted living facilities in more than 30 counties, with inpatient centers in Little Rock, Hot Springs and Russellville. The Hospice Honors Elite Award recognizes Arkansas Hospice offices and inpatient centers in Little Rock and North Little Rock, Hot Springs, Pine Bluff, Monticello Conway and Searcy.
“The Hospice Honors Elite award is a wonderful validation of the quality of care and service our staff provides every day,” said Judy Wooten, President and CEO of Arkansas Hospice. “We are passionate about what we do and grateful for the opportunity to serve our patients, families and communities at such a sacred time.”
To determine which organizations will receive the Elite award, Deyta used results from the Family Evaluation of Hospice Care, an independent survey given to the caregivers of hospice patients to help measure the quality of their care. To be considered, agencies needed to have at least one survey returned during each quarter between October 2012 and September 2013.
Using the survey’s 18 questions on customer satisfaction as a basis for calculations, Deyta only awarded its Hospice Honors Elite status to agencies that scored above the national benchmark of excellence on all 18 questions. Of the 1,700 hospice agencies using Deyta’s services, Arkansas Hospice is one of only 39 to receive the Hospice Honors Elite Award.
The awards were announced at the National Hospice and Palliative Care Organization’s Management and Leadership Conference in National Harbor, Md.