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AT&T drops overage charges in area impacted by tornado

Posted: May 1, 2014 - 2:47pm

AT&T drops overage charges in areas impacted by tornado

AT&T is taking several steps to assist those in need in the Mayflower and Vilonia areas, and we will continue to do our part to help our community get back on its feet.

• AT&T is waiving voice, data and text overage charges incurred from April 27 through May 31 for customers in areas directly impacted by the recent tornadoes. Customers will see a credit applied to their bill no later than July.

• AT&T customers in need of assistance with account issues, or damaged and missing devices can receive one-on-one assistance at AT&T’s mobile customer service station located at the Vilonia Senior Community Center located at 10 Bise Drive. This temporary customer service location is open daily until 6 p.m.

• AT&T also set up a hydration station outside Mayflower City Hall located at 4 Ashmore St. to provide water and a shady place for volunteer workers to rest.

• Secure charging stations are in place across the damaged area, allowing Central Arkansas citizens and responders to charge their wireless devices. Locations for those stations include:

• River Plantation Community, 55 River Drive W., Mayflower

• Mayflower High School, 10 Leslie King Dr., Mayflower

• Mayflower Middle School, 18 Eagle Circle, Mayflower

• Beryl Baptist Church, 873 Main St., Vilonia

• Vilonia Senior Community Center, 10 Bise Dr., Vilonia

• Antioch Baptist Church, 150 Amity Rd., Conway

• AT&T Store, Conway Commons Shopping Center, 855 Amity Rd., Conway

• AT&T Apex Store, 2170 Harkrider St., Conway

Commitment to Community Recovery

• The company also announced Tuesday AT&T is making a $25,000 contribution to the American Red Cross to assist its relief and recovery efforts in Arkansas.

• The funds will be used by American Red Cross disaster workers to provide food, shelter, emotional assistance and basic supplies to individuals and families affected by recent storms and tornadoes.

• “I have enormous gratitude for Red Cross volunteers and AT&T network employees who were among some of the first on the ground to help survivors connect to vital services, family and loved ones. We will continue to partner with the Red Cross, local authorities and emergency responders to provide help, assistance and resources as we work to rebuild,” said AT&T Arkansas President Ed Drilling.

• As a reminder, AT&T customers who want to support the Red Cross’ efforts can text REDCROSS to 90999 to give $10. The donation will be charged on their monthly AT&T bill.

Helping You Stay Connected

• A temporary Cell on Wheels (COW) tower was deployed near Mayflower.

• AT&T network employees were among some of the first on the ground to help survivors connect to vital services, family and loved ones. AT&T volunteers continue to serve with cleanup efforts the in Mayflower and Vilonia areas.

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