Conway Corporation was recognized for excellence in customer service when 17 of its customer service and cable installer professionals were awarded Customer Service Excellence Awards at the 2014 Mid-America Cable Show held last month in Kansas City, Mo.
Call Center Supervisor Lesia White was recognized in the upgrade sales category for her use of product knowledge to match services to customer interests while Customer Service Manager Jaylene Sexton was recognized in the cable champion category for demonstrating outstanding achievement in leadership.
Commercials Sales Account Executive Eleise Wood Myers and Customer Service Specialist Shelly Smith were both recognized in the sales category for presentation of features and benefits while helping customers find the correct products and services for their needs.
Cable Installers James Buggs, Will Evans, Jason Fleming and Tony Lemke along with System Technicians Brent Garren, Justin Kimbrow and Jeff Meredith were recognized in the repair/service category. Customer Care Specialist Michelle Hatfield, Customer Service Specialist Elizabeth Harmon, Lead Customer Service Specialist Jane Harrison, Senior Technician Robert McCray, Marketing Coordinator Beth McCullough and Fiber Technician Jason Schaal were also recognized. The awards are earned based on entrants’ concern for their customer’s individual needs and resolution of the situation to the customer’s satisfaction.
The Mid-America Cable Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas. The Customer Service Excellence Award program was established in 1986 to recognized excellence in the cable television industry.