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Business Journal: Conway company helps health care providers with business performance

Posted: July 18, 2014 - 2:34pm
Rock-Pond's revenue has grown by 300% over the last three years.  The company has also added 12 employees to their downtown location.
Rock-Pond's revenue has grown by 300% over the last three years. The company has also added 12 employees to their downtown location.

Conway-based Rock-Pond Solutions has experienced exponential growth in personnel, customers and real estate since its founding in 2000. The business-intelligence software company has grown from three to 15 employees in the past three years, experienced a 300 percent increase in revenue, services providers in all 50 states and Puerto Rico and has expanded its offices at 1002 Front St., to occupy the entire top floor.

Rock-Pond Solutions works with home-infusion and specialty pharmacies to translate loads of data into the information and ultimately intelligence health care providers need to survive and succeed in today’s changing healthcare landscape. A former IT specialist for a hospital, founder and president Pete Tanguay experienced firsthand the growing importance of technology in the health care field. He entered the home-infusion industry in 1987 and found an untapped niche market.

“Our customers are home-infusion and specialty pharmacies that provide pharmacy services in the home,” Tanguay said. “When most people think of pharmacies, they think of a retail pharmacy. Home Infusion therapy is the administration of medication in the home, intravenously through a needle or catheter that is used when oral medications are not sufficient.”

Specialty pharmacy is one of the fastest growing areas of the pharmacy industry. It focuses on providing high cost drugs to treat complex conditions. Advances in medicine are providing new drugs to treat and cure conditions such as cancer, hepatitis C, multiple sclerosis and HIV are being distributed through specialty pharmacies.

Tanguay said Rock-Pond Solutions is the leading business-intelligence company for the home infusion and specialty pharmacy industries.

“Rock-Pond Solutions began as a consulting company to help providers solve technology and business problems they faced. Our customers didn’t have the information they needed to make decisions. Solving this problem one customer at a time using a consulting model gave us the experience and tools needed to transition to a software company, helping customers on a much broader scale.”

Rock-Pond is also very involved in the Conway community as a member of the Conway Downtown Partnership and Chamber of Commerce. “We’re very excited to be located in Conway and enjoy hosting customers and business partners in our unique downtown location. Honestly, with our broad customer base we could relocate anywhere in the U.S., but have no plans to leave any time soon. Conway is affordable, attractive and convenient — there are several places to have lunch within walking distance. Being downtown has been good for us: it’s good for me personally, it’s good for our employees and it’s good for our customers who visit.”

As tenants relocated from the building on Front Street, Rock-Pond Solutions occupied more space until their offices eventually took over the entire top floor. Rock-Pond Solutions eventually purchased the building and leases out the bottom floor, except for an area that was transformed into a fitness center for employees to have a place to shower if they choose to ride their bike to work or want to work out at lunch. In addition to the Conway location, the company has a development office and data center in Scottsdale, Ariz.

To learn more about Rock-Pond Solutions, visit rock-pond.com.

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