The Conway Corporation Customer Care Center is set to open to customers at 8 a.m. Monday.
The center is the first phase in the company’s long-range plan developed in 2014 to address growth and expansion needs.
“For several years, we have dealt with inadequate office space, parking and other issues typically found in an old building,” Chief Executive Officer Richard Arnold said. “When we completed the 15-year campus master plan, [we] were delighted that it revealed we could effectively address these needs right here in downtown Conway. With the existing building and the new customer care center, we will have room for growth to meet customer needs.”
Customers will be able to pay their Conway Corp bill, talk to account managers, add services and more in the building that features a two-lane drive-thru and an after-hours payment box.
The ground floor of the three-story, 30,000-square-foot building includes the customer care space, which overlooks an outdoor plaza.
The marketing department, billing services and training facility will be located on the second floor and the executive offices will be on the third floor.
The company plans to host an official grand opening and open house on April 23.
“Conway Corp has had a presence in downtown since our founding in 1929,” Arnold said. “We are excited to begin welcoming customers to our new Customer Care Center.”